Dog Brand Coffee Refund Policy
Effective Date: 3/9/25
Last Updated: 3/9/25
At Dog Brand Coffee, we take pride in providing high-quality coffee and excellent customer service. If you are not satisfied with your purchase, please review our refund policy below to see if your order qualifies for a return, replacement, or refund.
1. All Sales Are Final
Due to the nature of our coffee products, all sales are final. We do not accept returns or offer refunds on coffee purchases to ensure product freshness and quality. However, if you experience an issue with your order, please see the exceptions below.
2. Exceptions for Refunds or Replacements
We may offer a refund or replacement in the following cases:
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Damaged or Defective Products: If your coffee arrives damaged or defective, contact us within 7 days of delivery with photos of the product and packaging. We will review your claim and determine if a replacement or refund is appropriate.
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Incorrect Order: If you receive the wrong item, please notify us within 7 days of delivery, and we will send the correct product at no additional cost.
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Lost Packages: If your order is lost in transit and is not marked as delivered, we will work with the shipping carrier to resolve the issue. If the package cannot be located, we may issue a refund or replacement.
3. Refund Process
If your order qualifies for a refund:
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Contact our customer service team at [Insert Contact Email] with your order number and issue details.
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Provide photos of the damaged or incorrect product (if applicable).
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Once approved, refunds will be issued to the original payment method within 5-10 business days.
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If a replacement is issued, tracking details will be sent once shipped.
4. Non-Refundable Items
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Opened or used coffee products
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Subscription orders that have already been processed
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Orders where the incorrect shipping address was provided by the customer
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Items marked as final sale or promotional giveaways
5. Subscription Cancellations
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If you are subscribed to a coffee subscription service, you may cancel at any time before your next billing cycle.
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Subscription cancellations do not apply retroactively, and we do not refund past subscription orders.
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To cancel, log into your account or contact us at [Insert Contact Email].
6. Contact Us
If you have any questions about our refund policy, or if you need assistance with an issue, please contact us:
📧 Email: joe@dogbrandcoffee.com
📞 Phone: [Insert Contact Number]
📍 Address: [Insert Business Address]
Thank you for supporting Dog Brand Coffee! We appreciate your business and are committed to making things right if you have an issue with your order. ☕🐶