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Dog Brand Coffee Shipping Policy

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Effective Date: 3/9/25


Last Updated: 3/9/25

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At Dog Brand Coffee, we are committed to delivering fresh, high-quality coffee to your doorstep as quickly as possible. Please review our shipping policy for details on processing times, shipping methods, and other important information.

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1. Order Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.

  • If an order is placed on a holiday or weekend, processing will begin on the next business day.

  • During high-demand periods (holidays, sales, or promotions), processing times may be extended. We will communicate any delays.

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2. Shipping Rates & Delivery Estimates

  • Shipping rates are calculated at checkout based on the destination and shipping method selected.

  • Estimated delivery times vary depending on the shipping carrier and destination:

    • Standard Shipping: 3-7 business days

    • Expedited Shipping: 2-3 business days

    • Overnight Shipping: 1 business day (if available)

  • Shipping times are estimates and do not guarantee exact delivery dates.

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3. Shipping Carriers

We partner with trusted carriers such as:

  • USPS

  • UPS

  • FedEx

  • DHL (for international orders, if applicable)

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4. Shipping Locations

  • We currently ship within the United States.

  • International shipping is not available at this time but may be considered in the future.

  • Orders cannot be shipped to P.O. Boxes or APO/FPO addresses.

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5. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.

  • You can track your order using the link provided or directly through the carrier’s website.

  • If your tracking number does not update within 48 hours, please contact us.

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6. Shipping Delays & Issues

  • While we strive to ensure timely delivery, we are not responsible for delays caused by the carrier, weather conditions, or unforeseen circumstances.

  • If your package is delayed beyond the estimated delivery time, please contact the shipping carrier directly.

  • If your package is marked as “Delivered” but you did not receive it, please check with neighbors or your local carrier before reaching out to us.

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7. Lost, Stolen, or Damaged Packages

  • Lost Packages: If your package has not arrived within 10 business days after the estimated delivery date, contact us to initiate an investigation with the carrier.

  • Stolen Packages: We are not responsible for packages that are marked as “Delivered” but are stolen. Please file a claim with the carrier or your local authorities.

  • Damaged Items: If your package arrives damaged, contact us within 7 days of delivery with photos of the damaged product and packaging. We will review your claim and determine if a replacement or refund is appropriate.

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8. Address Errors & Undeliverable Packages

  • Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If a package is returned due to an incorrect or undeliverable address, the customer will be responsible for re-shipping costs.

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9. Returns Due to Shipping Issues

  • If your package is returned to us due to an invalid address or failure to pick up from the carrier, we will contact you to arrange reshipment at your expense.

  • If you no longer want the order after it has been returned, we may issue a refund minus shipping costs, at our discretion.

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10. Contact Us

If you have any questions about our Shipping Policy or need assistance with an order, contact us at:

📧 Email: joe@dogbrandcoffee.com
📞 Phone: [Insert Contact Number]
📍 Address: [Insert Business Address]

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